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Products
HelpServer™ is a web-based single-source
help authoring tool and CMS for Help & Documentation. HelpServer™
enables you to create dynamic content and context-sensitive embedded
help, manuals, and knowledge bases.
Overview
HelpServer™ is a multiplatform, web-based solution for the organization and
management of all help and documentation throughout an enterprise.
It is a server that can be deployed as a content management system and as a help system.
It is equipped with an authoring tool for managing complex document structures and help projects.
HelpServer™supports a virtually unlimited number of content types such as text, still images,
sound, video, PDF, and HTML. You can produce user assistance of any kind: application-related help,
libraries of task-based documentation, FAQs and Q&A forums, indices,
search pages, and home pages.
Why?
It is estimated that content is growing from 60% to 200% each year.
Companies are drowning in information spread out all over the organization.
Enterprises are not able to organize it effectively. So CIOs are asking themselves:
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How they can manage all that content. |
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How they can respond quickly to customers’ needs. |
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How they can enhance the usability of enterprise applications. |
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How they can react efficiently to business opportunities. |
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How they can anticipate constant changes. |
Enterprises find themselves forced to support multiple systems for
documentation management, knowledge management, content management, and online user assistance.
This is obviously not the right approach in today’s economic climate.
Enter HelpServer™, the other way to solve end
users’ help and documentation problems.
With HelpServer™ you have a single standards-based infrastructure for
managing enterprise content in an affordable way.
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Customers, business partners, and company employees have secured access to
information across multiple systems. |
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Companies can increase the value of their content by linking it to existing web
and desktop applications. |
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Content authors can work in teams on a knowledge base of manageable objects. |
Beyond conventional document management.
HelpServer™’s solution differs from others because its
architecture is based on three concepts.
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Context sensitivity: relevant and focused content is provided
immediately without users having to hunt for it. |
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User centricity: the end user is assisted in function of his experience and responsibilities in the company or department and in his own language.
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Server based: content is stored in a central database controlled by a web server. |
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